American Association of Orthodontists - Annual Session, 2010 Washington, DC
Program: The Dental Dream Team: Understanding Behavioral Styles of Patients, Peers, Family, Friends and Foes!
Presented by Suzanne Boswell on Saturday, May 1, 2010
Registered AAO attendees of Suzanne's presentation may obtain the master handout for the class from the AAO website. The following materials are intended as support documents for attendees of the May 1, 2010 presentation by Suzanne Boswell.
COPYRIGHT NOTICE: These items are copyrighted by Suzanne Boswell Presentations. This is intellectual material created by Suzanne Boswell for her clients and attendees of her presentations. These materials are not for redistribution in any other manner.
2. Team player styles and team cohesion
3. Versatility based on job function and style of the patient
4. Follow up TEAM MEETING to continue dialogue with team mates.
REFERRING OFFICE PROGRAMS
FOR SPECIALTY PRACTICES One of the best ways to build relationships and develop loyalty from your referring offices (and new offices!) is by hosting a custom presentation just for the teams of these practices.
Why would a specialist have a referring office program?
The relationships you develop with general dentists and their team members are the lifeblood of your own specialty practice. When you offer a presentation that helps the general dentist's office become more successful, your gift will be long-remembered and appreciated. Likewise, when referring office team members are able to meet, know and respect your own team members, referrals are likely to increase.
Ask yourself this: Would you prefer to receive a gift basket for holiday or would you prefer to receive a gift that will help build skills of your team and help your team be more successful professionally and personally! Which one can have a lasting impact?
Why hire Boswell for your referring office meeting?
Suzanne Boswell understands very well the importance of the relationships that you have with your referring offices. Here's how she looks at this:
"I know how significant a meeting like this is for the specialty practice. I value the trust of the specialist in having me present to his/her referring offices. I take this responsibility seriously. My goal is to ensure the program builds bridges between the general practices and the specialty practice, while teaching skills that will be of long-term help to all the practices in attendance. At the same time, I recognize that the program must be fun and have some entertainment value! It is important that the day be memorable in the mind of the guests so that they associate their enjoyment with your specialty practice.
I truly enjoy this responsibility and I work hard to ensure that the specialty practice client gets plenty of positive feedback (and ideally increased referrals!) from the general practice guests.”
What are the best topics for referring offices?
Suzanne has presented referral programs since 1988 and based on this extensive experience, here are the ideal all-team topics suggested:
Developing the Dental Dream Team: Understanding Behavioral Styles of Patients, Peers, Family, Friends and Foes
- Managing Maalox Moments Assertively and Confidently
- Unmasking Your Mystery Patients: How to Gain and Retain Patients in Challenging Times
- Additionally, the following program is ideal for the specialist involved in building a strong team for interdisciplinary cases. This program is best suited to octors and treatment coordinators. Investigating Interdisciplinary Issues
How do we get started planning a referring office meeting?
Call us! We'll be happy to assist you in putting together a very memorable day for your valuable referring offices!
Suzanne Boswell Presentations: 919-845-4189
OR EMAIL: Suzanne@boswellpresentations.com