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American Association of Orthodontists  -  2009 Annual Session
Boston, MA - May 4, 2009
Program: The Cohesive Team: How to avoid team breakdowns and develop a more evolved team       Presenter: Suzanne Boswell
 
PLEASE READ THIS NOTICE ABOUT PRINT MATERIALS:
The following print materials are provided as a courtesy to  those who attended Suzanne's presentation at the 2009 AAO annual session or for those who purchased the AAO CD of presentations.  Handouts are in Adobe Acrobat, PDF format.  These handouts appear with a watermark indicating that they are not for copy. Handouts may be used for personal study and are not for re-distribution to any other groups.  Material is copyrighted by Boswell Presentations, 2009.
 
MEETING HANDOUT:
For indivuals who attend this session or for individuals who purchased the CD recording of this session,
 
DISCUSSION TEMPLATE:
Confident, assertive communication using "I" language
This template is also a part of the meeting handout above.  This is the template used during the meeting.  If you want a separate page of this template click here. 
 
CONFLICT NORMING TEAM WORKSHEET (click this link): 
This issue was not a direct part of the meeting above.  However, team conflict is a significant issue unto itself and is important for teams to work out a method of dealing with repeated issues of conflict. This worksheet is included here for teams to consider as basis of a team meeting.  Have each team member complete the form independently, then discuss responses as a group.  Create a master sheet that addresses the most common issues raised - distribute to all team members and post this in the break area.  These are important issues for repeated discussions in team meetings!
 
You may access many articles Suzanne has written by clicking this link.
 
Suzanne Boswell provides seminars and workshops for dental practice teams, study clubs as well as state and national organizations.  To see the variety of topics offered click here.
 
SUGGESTED READING:
The book Suzanne referenced in the AAO meeting is highly recommended as reading for every menber of the dental team.  It's an easy and enjoyable read, with direct application to every dental practice: The Five Dysfunctions of a Team, by Patrick Lencioni - details can be accessed here (link to Amazon description).