American Dental Association
Annual Session - Honolulu, Hawaii
Presentations by Suzanne Boswell
Program: Managing Maalox Moments:
How to Manage Challenging Situations Confidently and Assertively
Presentation date: Friday, October 2, 2009
Comprehensive handout may be accessed
AT THIS LINK
Program: How to Build a Cohesive Team:
Understanding and Managing the 5 Dysfunctions of a Team
Presentation date: Saturday, October 3, 2009
Comprehensive handout may be accessed
AT THIS LINKIn this class I mentioned Conflict Norming. You may use the form AT THIS LINK in a team meeting. Have each team member INDEPENDENTLY AND WITHOUT DISCUSSION write down his/her personal perspectives. Once everyone has completed the form, a group discussion should occur. In this group discussion it is important that EVERY TEAM MEMBER contribute his/her written comments. A master sheet should then be developed. The master sheet can be printed, disseminated to each team member. Post a copy in the break/lunch room. Once the criteria for "Norms" has been developed, each team member is responsible to abide by the criteria and is accountable to the rest of the team for this behavior.