PRACTICE MANAGEMENT ARTICLES BY SUZANNE BOSWELL
Suzanne won 2 awards from the American Society of Business Publication Editors for her practice management columns.
Patient Perceptions
What patients really think and how they feel about financial discussions with their healthcare providers: The Forbidden Topic: Money Insurance: What is the patient’s point of view on the importance of insurance in a practice? Insurance and the Patient's Point of View
Marketing
Impression Management
Office Manners: What all team members need to know about the impact of their manners! Minding Our Manners
Here are 7 practice-breakers to watch for – avoid these like the plague! The 7 Habits of Highly Ineffective Practices
Communications
Your words have a huge impact on patient perceptions of your practice.
Taboo Phrases: How to Succeed in Turning off Patients
Attending skills are vital in helping patients feel comfortable:
What Do You Say BEFORE You Say Hello ?
How are your conversations between patients and team
Patient communication: The Person in the Chair / Know Thy Patient
Teams and Team Building
Understand different personality styles to build stronger relationships with team mates and with patients.
Team building and The Brainstorm Process: Learn how to get the best out of yourself and your team in meetings.
Create the Effective Team Brainstorm Process
Team building and the art of having “safe” discussions: Refining this skill is vital to enhancing team communication.
Impression Management and Practice Image
How your office presents itself weighs large in the patient’s mind.
Image Management
Measuring Patient Satisfaction
Here's how you can conduct an inexpensive, in-house survey.
In-Office Surveys to Measure Patient Satisfaction
Here’s how you can conduct your own patient focus group.
The "Do-it-Yourself" Dental Focus Group