Our topics for Mainstream Business
These are our most requested topics for business organizations. If there is a communications topic that you are interested in, but is not listed here. We may be able to help you. If not, we'll be happy to make suggestions for other speakers you might contact. Scroll down to bottom of page to access an information request or click this link: INFORMATION REQUEST FORM
Managing Maalox Moments Assertively and Confidently
Teaches how to communicate confidently with team mates and customers.
Length: 3 hrs (Boswell or Boswell & Corcoran) 6 hrs (Boswell & Corcoran)
Suitable for: All team members
Meeting suitability: All types of meetings, all sizes of audience
Comment: This is a powerful topic, ideal for every team member and great for small group meetings
This session builds skills for communicating confidently and assertively in challenging situations. Team members will feel greater self confidence and will earn respect in communications with other departments, customers and each other. Role plays and exercises provide opportunities to practice new skills. Full day session digs into why we may not be confident communicating, how to overcome the roadblocks and how to manage stress. There is also more group/team work and real-world practice in role plays. NOTE: Elements of this program are also included in THE RETREAT: Overcoming 5 Team Dysfunctions (described below)
The Cohesive Team
Addresses what it takes t o develop a strong team and provides the steps to take.
Length: 3 hrs (Boswell) 6 hrs (Boswell & Corcoran)
Suitable for: All team members Best when all team members attend together
Meeting suitability: All types of meetings, all sizes of audience
Comment: This is a great topic for all-team attendance
A high energy, interactive session focusing on how to build a cohesive team. Audience learns what can cause a team to break down and what factors help to increase colleague or customer confidence.The 6-hour session is significantly more comprehensive in content and includes more group/team work, exercises and role plays.
Overcoming the 5 Dysfunctions of a Team
Addresses the 5 roadblocks that hamper most teams and how to overcome/manage them.
Length: 3 hrs (Boswell) 6 hrs (Boswell & Corcoran)
Suitable for: All team members Designed to be attended by all team members together
Meeting suitability: Group size limited to 175, made up of teams.
Multi-speaker conference: Attendance to be limited and pre-registered
Comment: This is our most powerful team topic and is perfect for retreats (see entry below)
This program is based on the best-selling book, The Five Dysfunctions of a Team by Lencioni. The half day version covers the overall concept and includes team work based on foundational issues. In the full day workshop the team also investigates its strengths and weaknesses and develops a plan for building a stronger team. This is a very interactive program. Ideally all members of a team attend and are ready to work. This topic is highly suitable for all teams. The full-day version is workshop format and should be limited to no more than 175 participants.
THE RETREAT: Overcoming the 5 Dysfunctions of a Team
Addresses the 5 roadblocks that hamper most teams and how to overcome/manage them.
Length: 1.5-3 days (Boswell & Corcoran)
Suitable for: All team members Designed to be attended by all team members together
Meeting suitability: Retreat format (Click here to read about our retreats)Group to be made up of teams. Limited attendance: Minimum=1 entire team Maximum: 8 complete teams (no more than 150 people
Multi-speaker conference: Attendance to be limited and pre-registered
Comment: This is a true workshop wherein teams establish goals and start to work on these goals
This is a 1.5-3 day retreat that investigates in depth the issues of the program above. Participants complete diagnostic instruments to determine strengths and weaknesses of the teams. Two facilitators assist in processing the information and consulting with teams. THE RETREAT version of the 5 Dysfunctions program can make a huge difference in team relations and team productivity. The retreat may be structured as 1.5 days, 2 days (9-12 classroom hours total) or the classroom hours may be spread over three days. NOTE: The 2 or 3 day retreat also includes (1) elements of Managing Maalox Moments (described above) and (2) elements of Developing the Dream Team (described below)
Developing the Dream Team: Understanding Behavioral Styles
Identifies each person's personal style and teaches how the concept applies to the team, the day-to-day dynamic of the team and teaches how to relate to colleagues and customers by behavioral style
Length: 3 hrs or 6 hours (Boswell)
Suitable for: All team members, ideally attended by the group together
Meeting suitability: All types of meetings At multi-speaker conferences, this should be structured as limited attendance with pre-registration.
Comment: Perfect for "staff appreciation" day and all-team meetings, team members LOVE this topic!
This is an interactive, powerful workshop with long-term impact. Each attendee completes an instrument to determine his or her behavioral style. They learn more about themselves and about their team mates. Team mates learn how to relate more effectively with each other, with managment, staff and with customers. Suzanne is a nationally certified trainer of this topic and has presented this throughout US, Canada and Europe. Eye-opening and fun, this program consistently earns top marks. (NOTE: This topic is also an integral component of the 2-day retreat, Overcoming the 5 dysfunctions of a team)
The Power of Positive Self Presentation
First impressions relating to appearance and body language
Length: 3 hrs (Boswell)
Suitable for: All team members
Meeting suitability: All types of meetings, no size limit of audience
Comment: Though this may be perceived as a "fun, light" topic, touchy issues may be addressed that include issues of appropriate appearance and professional behavior.
Fun, practical insights with lots of humor and participation. A back-to-basics program that helps new hires and jaded team members take a look at themselves through others' eyes. A significant topic for everyone who deals with the public.
Minding Our Manners
Participants revisit courtesy and consider its powerful impact on customers.
Length: 3 hrs (Boswell)
Suitable for: All team members
Meeting suitability: All types of meetings, no size limit of audience
Comment: This topic is a crucial one for every organization and every team member. For some it may provide new insights, for others it revisits topics they haven't thought about in a while.
This session addresses guidelines of manners. Includes information that influences customer loyalty and referrals. Helps team members understand how to communicate poise and confidence. This is a vital subject for those who communicate directly with the public.
INFORMATION REQUEST:
For more information or to contact Suzanne directly, please complete the following form - you will receive a prompt response! Thank you for your interest.