Helping people communicate and relate effectively

CREDENTIALS OF SUZANNE BOSWELL
Suzanne has spoken to more than 800 dental profession audiences internationally. Testimony to audience response and Suzanne's effectiveness as a presenter is that more than 60% of her presentations are made for repeat and referred clients.

Suzanne's credentials in dentistry and mainstream business are extensive. Because of her business background combined with her patient research she brings a practical, unique and highly credible perspective to dental profession audiences.
(photo: Belgium Academy of Esthetic Dentistry, Brussels, BE)

• Author: "The Mystery Patient's Guide to Gaining & Retaining Patients" (PennWell, 1997)
• Author: "Suiting the Customer" (Prentice-Hall, 1993)
• National award-winning columnist: "The Patient's Perspective" (2 awards from American Society of Business Publication Editors)
• Video host and co-author: "The Patient-Friendly Office" (American Dental Association)
• Author of more than 200 articles published in dental journals internationally.
• Author of training tools: Tele-Talk: Lifeline to Your Patients, Developing the Dental Dream Team, Patient-Friendly Marketing, Speak Out with Clout
• Included in Dentistry Today's list of "Leaders of Dental Consulting"
• Past President: National Speakers Association - North Texas
• Past appointed advisor to the ADA Council on Dental Practice
• Nationally certified trainer: Behavioral Styles
• Nationally certified trainer: Professional Protocol