Attention Confirmed Dental Profession Clients:
If you are looking for
forms and meeting details, please click here.
Seeking a Results-driven
Dental Practice Management Speaker?
Suzanne Boswell is different from most dental practice management speakers and these differences make her presentations especially meaningful to dental teams internationally.
READ TESTIMONIALS from your colleagues!
I'd like to help you and the members of your group. It's important however, that you know the following:
I ...
... am not a dentist
... am not married to a dentist
... have no relatives who are dentists
... am neither a hygienist nor an assistant
... have never worked in a dental practice
... I did, however, eat too much sugar as a child
and, after some harrowing dental experiences during my childhood in
the dark ages, I became terrified of dentistry (but read on, the
situation improves!)
I am ...
... a professional speaker with a background in business management,
and communications
... a highly experienced customer service professional
... a researcher of patients
... an anomaly in practice management speakers because I don't come from
dentistry
... and an adult who has lost her fear of dentistry by having been treated
by many caring practitioners!
IT'S ALL ABOUT THE DIFFERENCES
It is this contrast that is key to the strengths I bring to dentistry. I have no biases about how your offices should be run from the insider's point of view. I'm often told by audience members that they like hearing the researched, unbiased perspectives of the "dental patient/outsider"!
I DO understand your patients as few others could. For 20 years I've been studying dental patients. 
As part of this process we conduct patient focus groups, conduct comparative surveys with patients and practitioners, and I've personally been a "mystery patient" in hundreds of offices, throughout US and Canada. I understand today's patients and I avoid learning too much about the "insider's" point of view. I wouldn't want that knowledge to color the reality of the patient's perspective!
THE REST OF THE STORY
What started with the Mystery Patient program has grown to include topics that help to build long-term relationships with patients, positive customer service and cohesive, functional dental teams. Though you may associate me with the "masked-woman" persona, our new topics, such as "Overcoming and Managing the 5 Dysfunctions of a Team" and "Managing Maalox Moments" are powerhouses in practical content, real-world application and audience response.
I feel fortunate to have Jean Corcoran, Ph.D. as a colleague. Dr. Corcoran is a licensed, clinical psychologist who has co-authored with me several of our programs. She brings valuable insights of human behavior and issues of relationship to our programs; Her participation as co-presenter significantly increases team members understanding of communication topics.
HERE'S WHAT YOU CAN EXPECT OF ME AS A SPEAKER FOR YOUR GROUP:
1. To be your contracted employee - a part of your team with your host facility and A/V supplier 2. To be honest and ethical in all transactions and points of contact with you and your group
3. To respond to your requests promptly4. To respect the meeting time frames
5. To maintain costs wherever possible
6. To be professional and responsive to your group both on and off the platform
7. To be easily accessible by phone and email
8. To provide high quality and high-content programs with appropriate humor and interactivity
9. To respect the audience's time by making the seminar practical and meaningful
10. To challenge the group and to provide innovative learning opportunities
(photo above: Suzanne with the leadership team at American Dental Association, Annual Session in Kansas City, MO)