Practice Management, Personal Development & Interpersonal Skills for Medical & Healthcare Groups These are our most requested topics for presentations to the healthcare professions. Programs are suitable for doctors, nurses, techs, assistants, healthcare team members and business staff. If there is a communications topic that you are interested in, but is not listed here. We may be able to help you. If not, we'll be happy to make suggestions for other speakers you might contact. Scroll down to bottom of page to access an information request or click this link: INFORMATION REQUEST FORM.
Managing Maalox Moments Assertively and Confidently
Teaches how to communicate confidently with team mates and consumers.
Length: 3 hrs (Boswell or Boswell & Corcoran) 6 hrs (Boswell & Corcoran)
Suitable for: All team members
Meeting suitability: All types of meetings, all sizes of audience
Comment: This is a powerful topic, ideal for every team member and great for small group meetings This session builds skills for communicating confidently and assertively in challenging situations. Team members will feel greater self confidence and will earn respect in communications with patients and each other. Role plays and exercises provide opportunities to practice new skills. Full day session investigates why we may not be confident communicating, how to overcome the roadblocks and how to manage stress. There is also more group/team work and real-world practice in role plays. NOTE: Elements of this program are also included in THE RETREAT: Overcoming 5 Team Dysfunctions (described below)
The Cohesive Team
Addresses what it takes to develop a strong team and provides the steps to take.
Length: 3 hrs (Boswell) 6 hrs (Boswell & Corcoran)
Suitable for: All team members Best when all team members attend
together
Meeting suitability: All types of meetings, all sizes of audience
Comment: This is a great topic for all-team attendance
A high energy, interactive session focusing on how to build a cohesive team. Audience learns what can cause a team to break down and what factors help to increase patient or customer confidence.The 6-hour session is significantly more comprehensive in content and includes more group/team work, exercises and role plays.
Overcoming the 5 Dysfunctions of a Team
Addresses the 5 roadblocks that hamper most teams and how to overcome/manage them.
Length: 3 hrs (Boswell) 6 hrs (Boswell & Corcoran)
Suitable for: All team members Designed to be attended by all team
members together
Meeting suitability: Group size limited to 175, made up of teams.
Multi-speaker conference: Attendance to be limited and pre-registered
Comment: This is our most powerful team topic and is perfect for
retreats (see entry below)
This program is based on the best-selling book, The Five Dysfunctions of a Team by Lencioni. The half day version covers the overall concept and includes team work based on foundational issues. In the full day workshop the team also investigates its strengths and weaknesses and develops a plan for building a stronger team. This is a very interactive program. Ideally all members of a team attend and are ready to work. This topic is highly suitable for all teams. The full-day version is workshop format and should be limited to no more than 175 participants.
THE RETREAT: Overcoming the 5 Dysfunctions of a Team
Addresses the 5 roadblocks that hamper most teams and how to overcome/manage them.
Length: 1.5-3 days (Boswell & Corcoran)
Suitable for: All team members Designed to be attended by all team
members together
Meeting suitability: Retreat format (Click here to read about retreats) Group to be made up of teams
Limited attendance: Minimum=1 entire team Maximum: 8 complete
teams (no more than 150 people)
Multi-speaker conference: Attendance to be limited and pre-registered
Comment: This is a true workshop wherein teams establish goals and
start to work on these goals
This is a 1.5-3 day retreat that investigates in depth the issues of the program above. Participants complete diagnostic instruments to determine strengths and weaknesses of the teams. Two facilitators assist in processing the information and consulting with teams. THE RETREAT version of the 5 Dysfunctions program can make a huge difference in team relations and team productivity. The retreat may be structured as 1.5 days, 2 days (9-12 classroom hours total) or the classroom hours may be spread over three days. NOTE: The 2 or 3 day retreat also includes (1) elements of Managing Maalox Moments (described above) and (2) elements of Developing the Dream Team (described below).
Unmasking Your Mystery Patients:
How to Gain & Retain Patients in Challenging Times
Helps teams understand patient perceptions, preferences & customer service
Length: 3 hrs or 6 hours (Boswell)
Suitable for: All team members
Meeting suitability: All types of meetings, all sizes of audience
Comment: Perfect for "staff appreciation meetings" and all-team
meetings
Based on Suzanne's original patient research, this signature session provides insight into patient preferences and patient relations. An eye-opener and a MUST for every team member. The half day version is introductory and raises awareness of how patients think and how they view the healthcare facility. The full day version covers a wider range of topics, goes into greater depth and includes interactive team work. This is a perfect program for new-hires to understand the impact they have on patient perceptions of the organization. It's ideal to help long-term employees remember how patients look at the facility and how the team behavior affects patient loyalty. While the program is content-rich with practical ideas, it's also full of surprises, humor and audience interaction. Always a winner, this program consistently earns top marks.
Developing the Dream Team: Understanding Behavioral Styles
Identifies each person's personal style and teaches how the concept applies to the team, the day-to-day dynamic of the team and teaches how to relate to patients by behavioral style
Length: 3 hrs or 6 hours (Boswell)
Suitable for: All team members, ideally attended by the group together
Meeting suitability: All types of meetings
At multi-speaker conferences, this should be structured as limited attendance with pre-registration.
Comment: Perfect for "staff appreciation" day and all-team meetings,t eam members LOVE this topic!
This is an interactive, powerful workshop with long-term impact. Each attendee completes an instrument to determine his or her behavioral style. They learn more about themselves and about their team mates. Team mates learn how to relate more effectively with each other and with patients. Doctors learn how to present the treatment plan to different style patients. Suzanne is a nationally certified trainer of this topic and has presented this throughout US, Canada and Europe. Eye-opening and fun, this program consistently earns top marks. (NOTE: This topic is also an integral component of the 2-day retreat, Overcoming the 5 dysfunctions of a team)
Investigating Interdisciplinary Issues
Investigates the differences between interdisciplinary and multidisciplinary issues and what it takes to develop an effective interdisciplinary team.
Length: 3 -5 hours (Boswell)
Suitable for: Doctors and Treatment Coordinators only. Small groups and
study clubs only. This session is not appropriate for team members who are not directly involved in treatment planning for interdisciplinary cases
Meeting suitability: Study clubs and very small groups
Not suitable for conventions or multi-speaker conference unless size is
limited to maximum 60 and participants must be pre-registered
Comment: This is program is best for study clubs or small groups that
are considering or are already involved in working together on
interdisciplinary cases. This is a cutting-edge half-day workshop for small groups of doctors and treatment coordinators - ideal for groups that are focused on fine-tuning communication among generalists, specialists and patients. The goal of the meeting is to increase understanding of the benefits of the Interdisciplinary approach to care.
The Power of Positive Self Presentation
First impressions relating to appearance and body language
Length: 3 hrs (Boswell)
Suitable for: All team members
Meeting suitability: All types of meetings, no size limit of audience
Comment: Though this may be perceived as a "fun, light" topic, touchy
issues may be addressed that include issues of appropriate appearance
and professional behavior.
Fun, practical insights with lots of humor and participation. A back-to-basics program that helps new hires and jaded team members take a look at themselves through others' eyes. A very significant topic for everyone who deals with the public.
Minding Our Manners
Participants revisit courtesy and consider its powerful impact on customers.
Length: 3 hrs (Boswell)
Suitable for: All team members
Meeting suitability: All types of meetings, no size limit of audience
Comment: This topic is a crucial one for every healthcare facility and
every team member. For some it may provide new insights, for others
it revisits topics they haven't thought about in a while. This session addresses guidelines of manners. Includes information that influences patient loyalty and referrals. Helps team members understand how to communicate poise and confidence with patients. This is a vital subject for those who communicate directly with the public.
Measuring Patient Satisfaction
How to conduct practical, inexpensive in-house surveys and how to conduct your own focus groups. Length: 2-3 hrs (Boswell)
Suitable for: Doctors, office managers and administrators
Meeting suitability: All types of meetings, no size limit of audience, though smaller groups are best. Not suitable for all-team attendance
Comment: This topic is key for practices considering conducting surveys
or focus groups.
This session investigates the importance of measuring patient satisfaction through surveys and focus groups. Attendees learn to develop and conduct their own highly-cost effective in-house surveys. They will learn to conduct focus groups with patients to measure patient satisfaction. This is a practical how-to session.
INFORMATION REQUEST:
For information or to contact Suzanne directly, please complete the following form - you will receive a prompt response! Thank you for your interest.